Here's what I've been working on.
rideCAT Mobile Ticketing App Research
An independent qualitative research study to gain insight into the user experience of the rideCAT mobile ticketing app for the Collier Area Transit bus service.
MY ROLE
I was the sole User Researcher for the nine day study.
MAIN GOAL
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Gauge app user satisfaction and pain points.
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Discover barriers for non-app users.
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Assess progress of the app in relation to stakeholder goals.

Ashdel Studio Research and Remote Usability Testing
A small e-commerce party supply shop requested exploratory research to get a better understanding of potential customers and feedback on products.
MY ROLE
I was the sole User Researcher for the four week study.
MAIN GOAL
Answer these questions:
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Who is the customer of Ashdel Studio?
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What is the usability of a novel product (Alphabet Activity Guestbook)?
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What feedback is there for the shop and the Alphabet Activity Guestbook?
